Shipping Policy

Shipping schedules for orders can be influenced by a range of factors, meaning that precise delivery dates cannot be guaranteed. Generally, customers should expect to receive their purchases within a timeframe of roughly 10 to 20 business days after their order has been confirmed. Business days are defined as Monday through Saturday, excluding Sundays, public holidays, or days affected by extraordinary events such as severe weather conditions, transportation delays, or other unforeseen circumstances. During periods of increased demand, including holiday seasons, promotional campaigns, or large-scale sales, both processing and shipping may require additional time, so customers are encouraged to plan ahead and account for potential delays when making purchases.

Once an order is confirmed, modifications to the shipping address, recipient information, or contact details cannot be accommodated. Customers must ensure that all relevant information is accurate and complete prior to finalizing their purchase, including full street addresses, apartment or suite numbers, postal codes, and valid phone numbers. Failure to provide accurate information can result in delays, as carriers may place temporary holds on shipments until discrepancies are resolved, potentially extending the overall delivery period.

Shipping times can also be affected by external factors beyond the company’s control. Adverse weather conditions, natural disasters, disruptions in transportation networks, or unusually high order volumes during peak periods can all contribute to longer delivery times. In cases where a product becomes unavailable after an order has been placed but prior to shipment, customers will be notified as soon as possible and offered suitable solutions, such as canceling the unavailable item and receiving a refund when applicable.

All orders qualify for complimentary shipping, regardless of purchase amount. If a delivery attempt fails due to circumstances such as inaccessible locations, the recipient being unavailable, or restrictions imposed by the carrier, the package may be returned to our facility. Under these circumstances, the order will be canceled and the payment will be refunded to the original method of payment, ensuring a consistent and fair approach for handling undeliverable packages.

Customers are strongly encouraged to utilize the Order Tracking feature provided on our website, which allows for real-time monitoring of shipments. This tool provides updates throughout the shipping process, from initial order processing and dispatch through transit and final delivery, keeping customers informed at every stage.

There may be situations where orders cannot be fulfilled, including instances where an item is out of stock, the delivery address falls outside the carrier’s service area, shipments to P.O. Boxes are restricted, or payment authorization issues arise. If customers receive an incorrect item or size, contacting our support team promptly will help facilitate a return and the processing of a refund. Replacement items must be ordered separately. In the event that a shipment exceeds the expected delivery timeframe, customers should first verify the tracking information and confirm the accuracy of their shipping details. If issues continue, our support team at tytubeofficial@outlook.com is available to investigate and ensure timely delivery, while addressing any concerns or questions the customer may have.