Return Policy

Our return policy has been developed to provide customers with assurance and flexibility when evaluating their purchases. Shoppers have a 30-day period from the confirmed delivery date to request a return if the item does not meet their expectations. To qualify for a return, products must remain in the original condition in which they were received. This means items must be unused, unworn, unwashed, and free from damage, modifications, or alterations. All original components, such as tags, labels, accessories, manuals, inserts, and packaging, must accompany the return. Additionally, proof of purchase, including an order confirmation or receipt, is required to verify the transaction and facilitate the return process.

To initiate a return, customers should reach out to our support team via email at tytubeofficial@outlook.com. Each request is carefully evaluated to confirm eligibility according to our criteria. Once the return is approved, detailed instructions, including a prepaid shipping label, will be provided. It is essential that these instructions are followed precisely. Returns sent without authorization, via incorrect methods, or not in accordance with policy may experience delays, be rejected, or deemed ineligible for a refund. Our support team remains available throughout the process to provide guidance, answer questions, and ensure a seamless experience.

We advise customers to thoroughly inspect their orders upon delivery. If there are any concerns, such as damage incurred during shipping, manufacturing defects, or incorrect items, they should be reported immediately. Prompt notification enables us to quickly determine the best course of action, whether that involves issuing a replacement, processing a return, or providing a refund. Early communication ensures issues are addressed efficiently and fairly.

Some products may be excluded from the return policy due to hygiene, safety, or other specific considerations. Customers unsure about an item’s eligibility should contact support before attempting a return. Exchanges are not processed directly; instead, the original item must be returned, and a new order placed for a replacement. This approach ensures accurate inventory tracking and proper handling of refunds.

For customers located in the European Union, additional statutory rights apply, including a 14-day cooling-off period. During this timeframe, purchases can be canceled or returned without explanation, provided items remain in their original state with packaging, tags, and proof of purchase intact. These statutory rights complement our standard return procedures.

Once returned items are received, they are carefully inspected, and customers are notified upon completion of the review. Approved returns are refunded to the original payment method, generally within 10 business days. Processing times may vary depending on the bank or payment provider. If a refund is not received within 15 business days, customers should contact our support team at tytubeofficial@outlook.com for assistance.

Our goal is to ensure the return and refund process is clear, reliable, and user-friendly. By providing comprehensive instructions, responsive support, and fair practices, we aim to offer customers peace of mind and a smooth experience whenever a return is necessary.